First, the fact that changes the mood: a large share of first-level appeals succeed — denials are frequently coding errors and missing paperwork, not final verdicts. Appealing is free, you don't need a lawyer for the first levels, and the clock is generous but real. Here's the short version of the machine.
Required disclosures: Smooth Health Solutions is not connected with or endorsed by the United States government or the federal Medicare program. We do not offer every plan available in your area. Currently we represent 0–78 organizations which offer 0–2,613 products in your area. The exact number of organizations and products depends on your ZIP code, county, and plan year. Please contact Medicare.gov, 1‑800‑MEDICARE, or your local State Health Insurance Assistance Program (SHIP) to get information on all of your options. This page is educational, not a recommendation of any specific plan.
Your quarterly Medicare Summary Notice lists what was denied and why. You have 120 days from its date: circle the denied item, sign where indicated, attach supporting records — a doctor's letter saying why the service was medically necessary does the heaviest lifting — and mail it to the address on the notice. That's a "redetermination," and it's reviewed by a contractor who wasn't part of the first decision.
The plan's denial letter is your instruction sheet — it names the deadline (generally about 60–65 days), the address, and whether you can file online. Ask your doctor for a supporting statement, and if the service is urgent, request an expedited decision — plans must fast-track when a delay could harm you.
There are five levels, each independent of the last, and persistence genuinely pays. Nothing about filing costs money, and free help exists: SHIP (shiphelp.org) walks people through appeals every day. For "your covered hospital/rehab stay is ending" notices, the fast-track appeal through the named Quality Improvement Organization has same-days deadlines — act on those immediately.
Honest scope note: appeals run between you, your doctor, and Medicare or your plan — an agent isn't a party to them. Where an agent does help is the pattern behind repeated denials: if your plan fights you on the care you actually use, that's a plan-fit problem, and the next enrollment window is where it gets fixed.
Bring the pattern to a plan review. If the plan is the problem, the fix is a better-fitting plan at the next window — and we'll check your doctors carry over first.
No cost. No obligation to enroll. We do not offer every plan available in your area.
Important: Smooth Health Solutions is not connected with or endorsed by the United States government or the federal Medicare program. We do not offer every plan available in your area. Currently we represent 0–78 organizations which offer 0–2,613 products in your area. The exact number of organizations and products depends on your ZIP code, county, and plan year. Please contact Medicare.gov, 1‑800‑MEDICARE (1‑800‑633‑4227; TTY 1‑877‑486‑2048), or your local State Health Insurance Assistance Program (SHIP) to get information on all of your options. This page is for general education, reflects 2026 amounts published by CMS, and is not a complete description of benefits or a recommendation of any specific plan. Enrollment cannot be guaranteed until an application is accepted by the applicable insurance company or program.